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Terms & Conditions

Reservations

To guarantee your preferred appointment time, we recommend you book 2-4 weeks in advance.

Medical Conditions

Please be aware that it is not advisable to receive treatments if you are less than 12 weeks pregnant and have not yet had your first scan.

If you have undergone any surgery, radiotherapy or chemotherapy within the last six months please seek medical advice prior to your treatment and provide a doctors advisory note if required.

Payment Policy

All bookings must be paid for during the reservation.

Cancellation Policy

We operate a 72 hour cancellation policy. If you do need to amend, change or cancel your booking, we do require 72 hours of notice or your booking is fully chargeable.

Gift Cards

You can use our Malvern gift voucher payment against treatments, products, meals and overnight stays at The Malvern. The voucher may not be exchanged for cash. No change will be given but the balance can be added to your account and used for future purchases. The Malvern will not be held liable for lost or stolen cards.

When you intend to make payment by gift voucher, please inform the reservations team at the time of booking. Gift vouchers must be redeemed at the time of your visit – failure to present your gift card will result in the full cost becoming payable by another payment method.

Our gift cards are valid for 12 months from the date of issue.

Age Policy

The Spa is reserved for the use of adults only. Unfortunately, we cannot offer treatments or allow spa facility access to persons under the age of 18 years.